Transformation: It’s Counter-Inuitive

Tricia is an active administrative assistant with a desire to accomplish tasks and bring excellence to the organization. As a mother and grandmother she has journeyed through life long enough that she now finds herself more secure in her womanhood and in her support role. That doesn’t mean that she is stuck in mindless routines….

Spend More Time Being Interested Than Being Interesting

Aware that some of your most recent conversations with people have been a bit one-sided you entered the break area. At first blush the conversation between two people in the middle of room looked engaging. You positioned yourself within earshot of your co-workers. Talk was accentuated with bits of laughter. There weren’t the obvious signs…

Is Your Culture Open or Closed?

A sales professional was telling me recently about her work environment, which was fast becoming negative because of restructuring due to the economy. Searching for ways to explain what was happening she said, “Before we were open – sharing, conversing, bouncing ideas off each other. And then things changed. It’s like we shut down. The…

Not Everyone Wants to Transform: A Fable

Joyce comes to work on time and for the most part completes her tasks according to spec. She seems willing to do a little extra and seems to smile but you just sense there is something more. You can’t put your finger on it. She offers to give up some of her hours to another…

The Quest for the Holy Grail

At the risk of offending my high school history teachers, I don’t remember anything about studying the Holy Grail. My first recollection was the humorous rendering of Monty Python and the Holy Grail; crusaders singing of spam and bridge keepers who held the key to passage (“the air-speed velocity of an unladen swallow”). History tells…