The current economic status of most organizations and households has given a new perspective on the importance of margins. Barely a week goes by when a conversation doesn’t include some reference to how all of us are managing the new reality of lower margins. Therefore, we measure the margins, control the margins, manage the margins,…

Tricia is an active administrative assistant with a desire to accomplish tasks and bring excellence to the organization. As a mother and grandmother she has journeyed through life long enough that she now finds herself more secure in her womanhood and in her support role. That doesn’t mean that she is stuck in mindless routines….

Aware that some of your most recent conversations with people have been a bit one-sided you entered the break area. At first blush the conversation between two people in the middle of room looked engaging. You positioned yourself within earshot of your co-workers. Talk was accentuated with bits of laughter. There weren’t the obvious signs…